Billing & Payments
Payments that arrive — and chase themselves.
Billing in DojoBeacon is recurring membership billing that runs inside the same platform as your member records, with failed payments flagged and followed up rather than left to fail silently. Because the cycle reads the record, billing always matches what each person is actually on — and a failure is never left in a bank feed nobody checks.
How it works in practice
How does recurring billing work?
A monthly unlimited membership, a ten-class pack, a block of PT sessions — each is set up on the member's record once, and the recurring cycle handles the rest. Invoices and payment statuses are visible in the platform, so the question "has she paid?" takes seconds to answer, for any member, at any point in the month.
Failed payments are the part most venues handle worst, usually because nobody sees them. Here, a failure is flagged clearly as needing attention, a follow-up process begins, and the status stays visible until it is resolved. Where managed billing support is part of your service, the DojoBeacon team can handle appropriate member follow-ups on your behalf. To be plain about the limit: DojoBeacon does not guarantee recovery of any individual payment — what it removes is the silence around failures.
Because billing reads the same record as memberships, life changes are simple: a freeze pauses the cycle, a membership change adjusts it, and a reactivation picks it back up — without a separate email to whoever "does the payments".
What's included
Billing, connected to everything else
- Recurring membership cycles. monthly memberships, class packs and PT bundles billed on the member's record.
- Invoices and statuses in one view. see what has been billed, what has been paid and what is outstanding, per member or across the venue.
- Failed-payment handling. failures flagged immediately, followed up through a clear process, and visible until resolved.
- Changes without drama. freezes, upgrades, downgrades and reactivations flow from the membership into the billing automatically.
- Honest arrangements, in writing. the exact payment arrangements for your venue are confirmed during your demo, based on the options appropriate for UK academies and gyms.
Common questions
Questions about billing and payments
What happens when a payment fails?
The failure is flagged clearly as needing attention and a follow-up process begins, with the status visible until it is resolved — nothing fails silently. Where managed billing support is part of your service, the DojoBeacon team can handle appropriate member follow-ups on your behalf. Recovery of any individual payment is not guaranteed.
What kinds of payments run on the recurring cycle?
Monthly memberships, class packs and PT bundles are each set up once on the member's record and billed on a recurring cycle, with invoices and payment statuses visible in the platform at any point in the month.
What happens to billing when a membership changes?
Billing reads the same record as the membership, so changes flow through: a freeze pauses the cycle, an upgrade or downgrade adjusts it, and a reactivation picks it back up — without a separate message to whoever handles payments.
Keep exploring
Related features
Memberships & Records
Billing starts with the record
What a member pays follows the membership on their profile — change one, and the other follows.
Reporting & Insights
Billing health at a glance
Outstanding amounts, failures and recovery in the same reporting view as attendance and retention.
Pricing
What the platform itself costs
How DojoBeacon pricing works: quoted for your venue, in GBP, with terms in writing. No published figures.
Bring your messiest billing question
Family discounts, mid-month joins, frozen memberships — we will walk your demo through the awkward cases, not just the tidy ones.